Episode 116: Customer Insights

March 7, 2018

Do Radiologists Have "Customers"? 

Brent Wagner, MD, President of West Reading Radiology, Alexander M. Norbash, MD, MHCM, FACR, Professor and Chair of Radiology, University of California San Diego and Mark Carr, adjunct professor at Babson College discuss what exactly we mean when we talk about radiology's customers. 

This episode really helps radiologists hone in on the many stakeholders radiologists serve, how to listen to these groups and glean insights by listening to their stories, and how to use these insights to create greater value.    


Episode 115: Lean Operations in Radiology

February 22, 2018

What exactly is Lean Operations? And would implementing some of its tenets actually increase productivity or improve patient outcomes? 

In this episode, we talk with Jim Brink, MD, FACR, radiologist-in-chief at Massachusetts General Hospital and Chair, ACR Board of Chancellors and Paul Mulligan, Ph.D., associate professor in the Technology, Operations and Information Management Division at Babson College about the struggles of lean implementation in radiology, patient flow, and looking to adjacent industries for ideas and inspiration for improved productivity and greater value creation.  


Episode 114: What I Wish I Had Known as a Resident

January 29, 2018

In the first new episode of 2018, we are talking with Amy Patel, MD, a breast imager at Beth Israel Deaconess and Rob Mackey, MD, a radiologist at Doctor’s Imaging Group in Gainesville Florida.  In this episode, we discuss what these two doctors wish they had known as they were entering residency, as residents and as they were first entering practice.  Dr. Patel provides great insights from the perspective of a radiologist in an academic institution, while Dr. Mackey provides insights from a private practice perspective.  This episode covers great topics such as how to prepare for a radiology residency, what opportunities should residents be aware of to take advantage of, tips for managing time, money and relationships, and even advice on things like supplemental insurance.    


Episode 113: Coaching for Sustainable Change

December 13, 2017

What was your best moment in medicine? 

In this all-new episode of the Leadership Insider, we talk with Matt Hawkins, MD, director of pediatric interventional radiology at Emory University School of Medicine and Scott Taylor, PhD, associate professor of organizational behavior at Babson College about various ways we can leverage our relationships with our teams and others to foster sustainable change. 

This episode was recorded at the 2017 RLI Leadership Summit where we discuss some of the incredible insights and takeaways from the Coaching for Sustainable Change session. Just a few key highlights in this episode:

  • What are the learned negative traits of leaders, how to recognize them and ways to become a valued member of a high-functioning team
  • What leadership actually means, especially in a flat organization like a radiology practice, where often times there is no clear, designated person in charge
  • Why everyone can be a leader, regardless of position, title or experience
  • A simple test you can perform to see how well you know your team and how the test will help you glean critical insights into how to build stronger working relationships
  • And how remembering your best or biggest moments in medicine can help you and your team create a more positive environment to achieve greater results



Episode 112: Burnout

October 23, 2017

What exactly is burnout and why is it impacting physicians, and in particular, radiologists, at increasing rates? In this timely episode, James Y. Chen, MD
Associate Professor of Radiology, San Diego VA Medical Center and UCSD Medical Center and Carol Hamilton, MBA, SPHR, FACMPE, Chief Administrative Officer at West County Radiological Group, Inc join us to discuss some key signs of burnout that may be creeping in, how to recognize them and how leaders can drive a cultural shift to help combat burnout.  


Episode 111: Developing Leadership as a Minority

September 6, 2017

Amy Patel, MD, was the first female chief resident in her program at the University of Kansas at Wichita and was also the only female in an otherwise all male program.  Dr. Patel, who is now a breast imager at Beth Israel Deaconess Medical Imaging Center, joins us to discuss her experience as the first female chief resident, the importance of mentors to the rising generation and the power of diversity in today’s health care.


Episode 110: Stepping Up to Leadership

August 22, 2017

Are you stepping into leadership for the first time? Or, are you looking to take on more responsibility and want to be prepared for when your time comes? With a new role comes new responsibilities, new team dynamics, increased expectations, greater demands on your time and new skill sets.  So what is a new leader to do? In this new episode, Geoff Rubin, MD, MBA, FACR professor of radiology at Duke University and Geraldine McGinty, MD, MBA, FACR, breast imager and chief strategy officer at Weill Cornell Medicine offer great insights on first steps in how to establish new relationships with hospital executives, what skills you should master early in your leadership journey, a common but seldom-discussed challenge new leaders face and how to overcome it, and advice on seeking out the right mentors.  


Episode 109: Artificial Intelligence Part 2

August 10, 2017

In the second part of our conversation on AI, machine learning, and computer-aided diagnosis, we are joined by David Louis, MD, the Benjamin Castleman Professor of Pathology at HMS; chair of the Executive Committee on Research at MGH; and chair of the department of Pathology at MGH. Under his chairmanship, MGH Pathology has become a national leader in molecular diagnostics and pathology informatics, leading to a novel initiative in computational pathology. In this episode, Dr. Louis discusses how pathology has approached computer-aided diagnosis, how pathologists are confronting the fears and challenges of potential AI implementations and his outlook for an exciting future in diagnostic medicine.  


Episode 108: Artificial Intelligence Part 1

July 27, 2017

No, the robots are not here to take your job. But, with the emergence of machine learning technologies, what exactly does that mean for radiology and how will it impact the workflows, processes and the nature of the job? In this exciting new episode, Mark Michalski, MD, the executive director of the Center for Clinical Data Science at Massachusetts General and Brigham Hospital joins us as we discuss the history of AI, how it's being used today, how it might change radiology and how radiology can leverage this new technology to provide even more value and better patient care.


Episode 107: Successful Negotiations

July 7, 2017

Alexander Norbash, MD, professor and chair of radiology at the University of California, San Diego, talks with Lakshmi Balachandra, MBA, PhD, assistant professor of entrepreneurship at Babson College, about steps that radiologists can take to be successful at negotiating and common negotiation errors that they need to avoid.

Don't miss Dr. Balachandra's all new session at the 2017 Leadership SummitCollective Intelligence of Teams.